Now Hiring - Client Success Associate - San Rafael, CA in San Rafael, CA

Our client is a well-established, boutique financial planning firm that provides insurance and investment solutions for its clients. They offer competitive compensation, full benefits, generous personal time allowances, incredible professional growth opportunities, and a mission statement to be proud of.

They are growing and in need of a Client Success Associate to assist with insurance and investment transactions and management in their San Rafael office.

Responsibilities

• Under the guidance of the Chief Investment Officer (CIO), oversee the operational workflow of the organization.
• Client onboarding—account rollover coordination calls, Orion user set up for online account access- contact client at the time of funds arrival.
• Client change of address, beneficiary updates.
• IRA RMD distribution- calculation and processing.
• IFG liaison – revising record and paperwork preparation, upload of materials to BD, monitoring for approvals from home office, sub paperwork to vendors as necessary.
• Client check requests and ACH deposit coordination and execution.
• Update CRM (Redtail) with account additions and account links.
• Maintain client info sheets for prospects, as needed.
• Client check-in and prospect follow-up, as requested.
• Maintain and update client records in the firm's CRM and custodial investment platforms.
• Manage all client forms (mostly paperless), including electronic signature form-filing and e-signature gathering.
• Perform regular maintenance for existing clients including opening/closing accounts, initiating contributions, distributions, wires, transfers, rollovers, charitable donations, address changes, beneficiary updates, etc.
• Helps to manage the firm’s portfolio database to ensure that client portfolios are accurately tracked and reported.
• Be willing to accept any administrative tasks that allow our Advisors to focus on their clients.
• Preparing and sending periodic reports to selected clients.

Qualifications

• 3-6 years of client-facing or client operations experience in financial services
• Series 7 (not required)
• Bachelor's degree
• Track record of success in past roles
• A high degree of initiative and very detail-oriented

Compensation

• $75,000-90,000 base salary (dependent on tenure and licensing) + Bonus comp at 10% annually

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location